RETURNS

We want you to absolutely adore your purchase from Balmy Nights Swim. If, for a reason, you are unsatisfied, your may return the items with the terms below for the pieces you've purchased. Note: all sale items are final.

RETURNS & REFUNDS POLICY

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a store credit for exchange.
1. Products can only be returned if they are still in their original condition and
packaging. For hygiene reasons, one pieces and bikini bottoms cannot be returned as they are classified as an intimate item. Used products, or products damaged by the customer will not be eligible for return.
2. Request your Return Authorisation Number and by emailing hello@balmynightsswim.com.au with your order number and detailed reason for return that supports your reason.

Upon approval you will receive the RA# and you can fill in our returns form and pack it with your items and post back to us.
3. To assure your return please use a trackable mail service, we will not be
responsible for lost or missing packages.
4. Upon the receipt of your package, your products will be examined and a store credit will be issued. A return receipt will be emailed
to the email address you used when making your original purchase.

Refunds will be issued upon approval on damaged or faulty items only. Please contact our support team via email hello@balmynightsswim.com.au with your request, including a detailed description and pictures.